A major complaint clients have against attorneys in general is that they take so long to return phone calls. I clerked for a law firm in Los Angeles, California while attending law school and was impressed by their emphasis on returning calls immediately if possible. Clients were very pleased with the level of service they provided. I strive to meet or exceed that same level of service in our office. I inform all my clients that if they ever have trouble reaching me, they should simply set up a phone appointment for the following day. Their phone appointment is scheduled just like a regular office visit; clients like this option because they know they will have a specific time slot designated for their issues.